2.16.0

New scope-level configuration parameter is added to the Training tab:

• CalibrationModelPreloadList

This parameter:

• Prevents voiceprints-processor to crash for too many calibration models loaded in the memory.
• Preloads the selected Text Dependent (TD) models when voiceprint-processor pod starts, instead of loading the calibration model at the first use which causes a latency in the verify response time.
• Reuses “across scopes” of calibration models already present in the cache. The voiceprints-processor checks whether the same calibration model, based on the hash SHA256, was already loaded or not, and prevents loading duplicates.

A privacy statement link has been added to the left pane of the Gatekeeper web portal.

The following new grids and widgets have been added to the Trained Persons Kibana report:

• Persons with a created voiceprint (Top 10k) grid
• Persons with a trained voiceprint (Top 10k) grid
• Persons with a trained voiceprint widget
• Persons with a locked voiceprint (Top 10k) grid
• Persons with a locked voiceprint widget
• Persons opted out (Top 10k) grid
• Persons opted out widget

Note: The new grids contain a column with audit information such as Created by and Modified by. This information is only available for new records. For old records, these columns stay empty.

The leading and trailing blank spaces or tabs are trimmed before validating the entered person ID.

Issue Description	Issue ID
An increase in the API response times results in timeouts in Interactive Voice Response (IVR).	XSUPPORT-14641
Storage and audio keyspace reach max Request Units (RUs) during purging the data.	XSUPPORT-14447
Unexplained error messages display in the Gatekeeper web portal.	XSUPPORT-14199
Audio Viewer artefacts are misaligned while audio is loading.	XSUPPORT-14049
The enrollment flow with auto opt out results in an enrollment error.	XBIOMETRICS-36533
The download audio isn’t disabled in menu, even when the audio can’t be played.	XBIOMETRICS-36375
A web user can’t add a group in the authorization page if the issuer isn’t already added to the text box.	XBIOMETRICS-35979
Issues with accessibility on the following Gatekeeper web portal pages: Authorization Role Management Authorization Member Management Configuration Engagement Person	XBIOMETRICS-35915 XBIOMETRICS-35914 XBIOMETRICS-35913 XBIOMETRICS-35893 XBIOMETRICS-35892 XBIOMETRICS-35891 XBIOMETRICS-35890

In web agent console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Convoprint L2 Streaming functions for Business Logic Layer (BLL), Call Session Manager (CSM), and Web Agent Console (WAC) are considered beta.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.