2.34.0

New engine NVSL 12.0.0 binary and corresponding factory frameworks have been integrated.

Note: The required NVSL12-specific NRSL factory frameworks are not yet available.

Important: By design, standalone APIs (such as Verify, Identify, DetectAntiSpoofing, DetectKnownFraudster) don’t work with NVSL 12 frameworks. NVSL 12 frameworks are only intended to be used with the new AnalyzeAudio API.

Issue Description	Issue ID
When uploading a file, the duration of the file saved in the riff header is corrupted and becomes invalid.	1407138
Empty fraudster profile causes a data import issue as it should never be blank.	2236218
In the UI Authorization, when you remove the delete person and delete personal data operations, the Delete Personal Data option disappears, but the Delete Person option remains.	2241538
In the Gatekeeper web admin portal, the checkbox on the Engagements screen receives focus twice and is announced redundantly by screen readers.	2248944
In web agent console, the fraud check icon avatar announces short text instead of alternate text.	2249038
In the Gatekeeper web admin portal, the Engagements screen becomes unresponsive when zoomed to 400% and no content displays at this zoom level.	2255001
Issues with the contrast ratio for non-text elements such as the info icon and profile decorative.	2255094
When text spacing bookmarklet is activated, content is cropped and misaligned.	2255412

When using multiple tabs in the Gatekeeper web admin portal, users may be prompted to re-authenticate periodically, typically every few minutes.

If the fraudster was deleted but was still in the cache, it’s possible that the export services might still show it up as empty string. However, when the context-manager tries to get gk_fraudster_id by gk_voiceprint_profile_id, it gets NOT_FOUND as the voiceprint was deleted.

In the Gatekeeper web admin portal, when you add comma to the autocomplete in the search box, it’s used as a separator (like space), and search of only a comma returns no results.

When Contact Center Flow version is set to v2 and Detect Fraudsters is enabled on enroll, the Detect Fraudster widget doesn’t show a pass label.

WAV header duration value is unreliable when fetching media through GetMedia API, GetMediaUnmasked API, or through /media URL obtained from the PublishMedia or PublishUnmaskedMedia API.

Use duration provided by the GetMediaInfo API instead of relying on the duration of the WAV header.

In the Web Agent Console miniature view, language prompts aren’t localized to match the miniature view.

In Web Agent Console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backward Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backward Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.