Overview of business reports
Business reports overview.
Business reports
Realtime Decisions Conveyed to Agents
Visual reports that track Realtime Decisions Conveyed to Agents.
Average handle time
Visual reports that track average call handle time.
Engagement results
Visual reports related to engagement results.
Trained persons
Visual reports related to trained voiceprints.
Voice authentication KPIs
Visual reports for authentication KPIs.
Fraud results
Visual reports related to fraud results.
Agent and analyst performance
Visual reports that track Agent and Analyst performance.
Agent performance
Visual reports that track Agent performance.
Usage report
Visual reports related to usage.
Fraud performance overview
Visual reports related to fraud performance.
Fraud trends
Visual reports related to fraud trends.
Trends
Visual reports related to various trends.